Share this article

Learn from the brightest minds how to predictably and efficiently grow revenue.

Related Content

Greatest Hits: The Four Pillars of Revenue Operations with Jake Hofwegen, VP of Global Revenue Operations and Enablement at Contentful

In this greatest hits episode of the Revenue Insights Podcast, host Lee Bierton is joined by Jake Hofwegen, VP of Global Revenue Operations and Enablement at Contentful. Jake provides an overview of revenue operations (RevOps) as well as insight into how it can be demystified to create a successful organization. He also explores his experiences…

Building High-Performing Sales Cultures in Technology with Joe McNeill, Chief Revenue Officer at Influ2

This week on the Revenue Insights Podcast, Guy Rubin, CEO of Ebsta, speaks with Joe McNeill, Chief Revenue Officer at Influ2, on how to build high-performing sales cultures.  In this episode, Guy and Joe explore the shift towards person-based advertising, the importance of genuine connections with decision-makers, and the evolving landscape of B2B sales cycles….

Sales & Marketing Synergy: Secrets to Revenue Growth with Brady Holcomb

This week on the Revenue Insights Podcast, Guy Rubin, founder and CEO of Ebsta, speaks with Brady Holcomb, Fractional CRO at Matium.  In this episode, Guy and Brady explore the critical need for aligning sales and marketing teams through shared revenue goals, insights on effective lead qualification, and the transformative role of AI in sales. …

 

Director Of Operations: Steven Wellman of FreshLime

Steven Wellman jumped onto Sales Operations Demystified to share his knowledge and experience in Sales Operations. Check out all the other episodes of Sales Operations Demystified here.

You can learn more about:

Tools Mentioned:

  • Pardot
  • Salesforce
  • Inside Sales
  • Zuora
  • Certify
  • ChurnZero
  • PowerBI
  • Klipfolio

Key Takeaways

The trend towards more wholistic operations

Customer-facing teams are shifting away from siloed operations to create a single experience across marketing, sales, and success touchpoints. This is moving towards a more holistic approach which is now commonly known as revenue operations.

Why?

It’s about consistency and scalable processes across these teams to create a cost-effective and connected customer experience.

Do you have a revenue operations function?

Add social pressure by sharing data

Stephen mentioned how they show quarterly goal data to all customer-facing teams.

It creates social pressure that can either galvanize efforts or force people to make excuses. Their reactions directly affect how someone progresses within FreshLime.

The distinction was clear between his role and those of the customer-facing individuals. He’s responsible for the accuracy and visibility of the numbers. They are responsible for impacting them.

Operations and management doesn’t have all the answers

I agree that management and operations don’t have all the answers and that they’re not beyond challenging or stress testing.

It’s important to maintain strong communication lines with reps to understand their world. Understand their challenges and serve them just like customers.

Contact rate by dial attempt

Stephen’s favorite sales metric is Contact Rate by Dial Attempt. Essentially, this allows him to see the frequency of contact reps, whether that’s 2 or 16 times. The former would be too little and the latter would be too much.

I can see that this enables Stephen to coach reps very effectively on how to use their time.

Subscribe To Sales Ops Demystified:

Quote: